Skip to Content

Join Us

Growing The Company By Growing The People

Tunity Technologies is not in the RFID or IoI business. We are in the people business and we just happen to offer RFID and IoI solutions. Whether our clients are SMEs, MNCs, government ministries or statutory boards, we are not dealing with faceless entities. We are dealing with people. And regardless of what our clients need from us, the solutions are delivered by people. We believe that the only way to grow Tunity Technologies is to grow our people. To that end, we are looking for people who are passionate about what we do for the following positions. Come grow with us as we conquer the world of RFID and IoI.

Position Needed

Customer Success Specialist

Customer Success Specialist (CSS) is pivotal in ensuring exceptional service delivery and maximizing client satisfaction. The CSS role is designed not only to nurture client relationships and drive commercial outcomes but also to directly manage Level 1 support for selected legacy custom solutions, aiding in the strategic pivot to Tunity’s product-first service offerings

1. Customer Relationship Management:

  • Serve as the primary contact for customers, ensuring their continued
    satisfaction and retention.
  • Collaborate with product development teams to implement proactive strategies
    that address client needs, encourage product adoption, and smoothly transition
    customers to more standardized, cost-effective solutions.

2. Commercial Accountability:

  • Monitor and analyze the costs associated with supporting each customer.
  • Identify and implement strategies to enhance profitability, including
    transitioning suitable customers to the Tcube platform and making strategic
    decisions about discontinuing support for nonviable accounts.

3. Customer Advocacy and Growth:

  • Foster strong relationships that encourage customer advocacy, supporting
    referrals and the creation of case studies.
  • Identify and pursue opportunities for account growth, encouraging customers
    to adopt new software enhancements that optimize operational efficiency and
    reduce maintenance costs.

4. Cross-functional Coordination:

  • Act as a liaison between customers and internal teams, including hardware and
    software departments, ensuring a seamless and integrated customer
    experience.
  • Facilitate effective communication and problem resolution across functional
    boundaries.

5. Level 1 Support Management:

  • Directly manage Level 1 support for custom solutions, gathering crucial
    insights into customer usage and pain points.
  • Use hands-on support experiences to guide customers through initial
    challenges and demonstrate the tangible benefits of transitioning to
    standardized products.

6. Retention and Renewals:

  • Develop and maintain comprehensive success plans for high-value customers,
    detailing critical milestones for onboarding, training, preventive maintenance,
    and contract renewal.
  • Leverage sales data and insights from the product development team to
    strategically recommend timely software upgrades.

7. Customer Training:

  • Manage and enhance customer training programs, ensuring clients fully
    leverage the capabilities of Tunity’s Tcube suite for maximum benefit.

8. Feedback Loop:

  • Act as the voice of the customer within Tunity, relaying feedback and insights
    to the product and engineering teams to inform future product development
    and roadmap planning.

• Proven experience in customer success or similar roles

• Strong technical acumen, with the ability to quickly learn and support both legacy

custom solutions and new products.

• Excellent communication, negotiation, and relationship management skills.

• Ability to analyze data, understand business drivers, and deliver strategic insights.

• Demonstrated capability to manage and prioritize workloads effectively under

pressure.

  • Experience in managing transitions from custom solutions to product-based
    offerings.
  • Background in handling Level 1 technical support is highly advantageous.

Sales Executive

Tunity seeks a proactive and strategic Sales Executive capable of driving customer engagements through a consultative sales process. The successful candidate will be instrumental in guiding clients from initial technology adoption to advanced solution customization, leveraging Tunity’s industry experience and capabilities.  

  1. Technology Adoption:
    Accelerate client onboarding with Tunity’s ready-to-use RFID solutions, showcasing immediate operational efficiencies without the need for complex customizations.
  2. Strategic Consultative Selling:
    Conduct in-depth consultations to comprehend and address client challenges, focusing on standardizing and digitizing operations to establish a strong foundation for advanced technological adoption.
  3. Solution Customization and Scaling:
    Lead clients through the customization and implementation of scalable solutions tailored to their unique business needs, ensuring significant ROI and impactful business transformations.
  4. Client Relationship Management:
    Develop and sustain robust relationships with key stakeholders, driving customer satisfaction and fostering long-term loyalty.
  5. Sales Strategy and Execution:
    Formulate and execute detailed sales strategies that resonate with Tunity’s broader business objectives, emphasizing market penetration and sustainable growth.
  6. Collaborative Team Dynamics:
    Work closely with teams across product development, marketing, and customer success to deliver a cohesive client experience and streamline solution delivery.

• At least a diploma in marketing or related field.

• At least 3 years of sales experience preferably in SME environment.

• Analytical skills for analysing sales data and for providing insights on overall sales performance.

• Meticulous in managing contracts and agreements with customers and vendors and possess systematic thinking.

• Excellent communication and interpersonal skills to collaborate effectively with customers and team members.

• Positive attitude and have passion for technology with a user-centric mindset required to deliver sales presentations and product demos.

• Able to accept and handle rejection from customers appropriately.

Software Engineer (Customer Success)

Customer Success Software Engineer provides technical support and ensures the success of our client’s post-implementation. He/she is to be highly knowledgeable and skilled in all aspects of Tunity’s product architecture, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the technical contact point for our clients, he/she ensures a seamless and cohesive experience of service support for our clients.  

1. Product Expertise:

  • Develop a deep understanding of Tunity’s products, from
    software to hardware, to provide comprehensive support across our product and
    solution suite.

2. Software Support:

  • Provide expert software support, resolving issues swiftly at the
    root cause to maintain high levels of client satisfaction.

3. Maintenance Management:

  • Implement and manage software maintenance
    processes, actively monitoring and analysing activities to identify improvement
    areas, and managing preventative maintenance schedules.

4. Solution Maintenance:

  • Oversee the ongoing maintenance of software and platform
    solutions, ensuring they are current, optimized, and operating effectively within the
    client’s infrastructure.

5. Hardware Liaison:

  • Collaborate closely with the hardware team, addressing
    hardware-related concerns, and providing timely resolutions to clients.

6. Client Communication:

  • Work in tandem with Customer Success Specialists in
    client engagements and communications, such as guiding clients on resolution
    processes, conducting training, participating in and contributing to client meetings,
    etc.

7. Documentation and Analysis:

  • Create and maintain technical documentation,
    conduct regular system performance and cost analysis, and prepare reports that
    inform strategic decisions.

8. Technical Assessments and Implementation:

  • Lead in-depth technical reviews and
    strategically recommend solutions to address client change requests, ensuring
    optimal outcomes and seamless integration of modifications. Implement and
    perform coding of the approved solution.

• Tertiary qualification in Computer Science, Information System, Computer

Engineering or a related field.

• At least 3 years of professional experience as a developer

• Proficiency in back-end development using Entity Framework, C#, .NET Core, .NET

Framework, MS SQL, and RESTful Web API.

• Proficiency in front-end development using Angular 2+.

• Solid understanding of databases, both SQL and NoSQL.

• Experience with version control systems (e.g., Git).

• Knowledge of containerization and orchestration technologies (e.g., Docker,

Kubernetes) is a plus.

• Knowledge of Single sign-on (SSO) (e.g Microsoft Entra ID, AWS IAM) via

SAML/OAuth is a plus.

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.

• Experience in Inventory Management System, Warehouse Management System

and SAP is a plus.

• Excellent problem-solving and communication skills.

• Ability to work effectively in a collaborative team environment.

Our Offices

An address must be specified for a map to be embedded

Let's Connect

To apply, please send your CV and a cover letter detailing your relevant experience to

yifang@tunitytech.com

Submit